Old return policy

Returning digital products

For digital products, you have the right to request their return within 30 days of purchase, provided that the digital product has not been used . Use of digital products includes downloading, installing or accessing content. If the product has been accessed or used in any way, the return will not be accepted.

We do not charge a restocking fee for accepted returns.

To request the return of a digital product, please contact us at support@wow-soft.ro , mentioning details about the purchase and the status of the product (whether it has been accessed or not, or if it has certain problems).

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products) . We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your item. specific.

Unfortunately, we cannot accept returns on sale items or gift cards.

exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
You can also contact us at support@wow-soft.ro
to request a product change without making a return request.

repayment

We will notify you after receiving and verifying the return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 7 business days. Please note that it may take some time for your bank or company to credit card to process and post the refund.

If more than 7 working days have passed since we approved your return, please contact us at support@wow-soft.ro .